Close
Trouble
ahead
Trouble
ahead
Grid ops
Amber
warning
Amber
warning
Customer
Conditions
worsen
Conditions
worsen
Grid ops
Storm hitting
soon
Storm hitting
soon
Field
Storm
hits
Storm
hits
Customer service
Significant
damage
Significant
damage
Customer
Power
outage
Power
outage
Grid ops
The
peak
The
peak
Customer
Storm
subsides
Storm
subsides
Field
Easing
off
Easing
off
Customer service
Repairs
underway
Repairs
underway
Field
Power
restored
Power
restored
Grid ops
Customer
appraisals
Customer
appraisals
Customer service
Trouble ahead
Trouble ahead
Amber
warning
Amber
warning
Conditions
worsen
Conditions
worsen
Almost
here
Almost
here
Storm
hits
Storm
hits
Significant
damage
Significant
damage
Power
down
Power
down
The
peak
The
peak
Last
barrage
Last
barrage
Easing
off
Easing
off
Repairs
underway
Repairs
underway
Power
restored
Power
restored
Customer
appraisals
Customer
appraisals
GRID OPERATIONS
Getting to work:
Field workers have received work orders from grid operations as the restoration process gathers speed.
CUSTOMER
Customers informed:
The utility company assures customers that restoration work is underway. Customers receive personalized updates via IBM Interact.
FIELD
Ensuring safety:
Field services conducts on-site safety briefings prior to beginning work.
IBM Campaign
⧉
IBM Interact
⧉
IBM MobileFirst for iOS for Energy and Utilities
⧉
CUSTOMER SERVICE
FIELDING QUERIES
The utility company is handling a deluge of customer queries and sending communications about likely power restoration timescales via IBM Campaign.
Next:
Field teams tackle a big task
BREAKING NEWS
Heavy rain continues to batter town, but officials assure customers that the “worst has passed.”
Saturday, 14:00
@RotherDude1: Can’t believe it’s been raining for so long. It’s got to end soon… surely? #BigStorm
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