In the dark: Customers across the region begin reporting outages. Social media is awash with residents left without electricity.
CUSTOMER SERVICE
Constant dialogue: Customer service reps respond to a vast number of customers affected by the power outages on social media and via SMS, advising on next steps.
FIELD
Updates from the field: Field services team feeds insights and updates back to the Major Storm Operation Center.
Grid operations assimilates data from a range of sources, including the technical network, call centers, social media and meter operations, keeping field services updated on the key areas to restore power to as quickly as possible.
